14 days, full refund, no reason needed.

How to ask for a refund

Write to us at info@melanite.io with the order number from the receipt Paddle emailed you, or contact Paddle directly through the link in that receipt. You do not need to give a reason.

The 14 days run from the purchase date on the receipt. A request made within them is on time, even if the money arrives later.

How the money comes back

Paddle.com is the merchant of record for all our orders, so the refund comes from Paddle, to the payment method you used, including VAT. How quickly it shows up depends on your bank or card provider.

What happens to the licence

A refund ends the licence (licence terms § 14). We revoke it as soon as Paddle confirms the refund: the portal no longer offers the licence key, and services that check the licence online stop accepting it.

Remove the licence key in the settings of every device it is installed on. They carry on in the free Community tier: nothing stops running, and the “powered by Melanite” badge returns. Melanite verifies licences offline, so a device without a connection keeps an old key until you remove it — using it commercially after a refund is use without a licence.

After 14 days

After 14 days there is no right to a refund. Your statutory rights are not affected: if the software does not work as described, write to us — and Paddle, as the seller, handles warranty claims from the purchase under its buyer terms.

Integrator, source-code and white-label licences are agreed individually; their agreement says how a refund works.